Hospitality Solution

NetGenBiz Hospitality Solution

Our solution encapsulates every aspect of operation in hotels, providing a seamless, integrated way to manage your flow of work.

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A Connection to Remember

Deliver an Unforgettable Guest Experience

NetGenBiz offers comprehensive solutions to deliver an unforgettable experience for hotel guests — and the best means of communication with your customers.

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Training Management

A Complete Training Platform

Effectively plan and schedule training, manage trainers and trainees, and track feedback and performance — all in one place.

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20+

Years of Experience

Integrated Solutions

Countries Served

Who We Are

Trusted Software Partner Since 2001

NetGenBiz is a firm founded in Singapore in 2001. For more than 20 years we have developed software systems and provided back-up services for our customers — earning credibility through commitment to delivering only the best.

We consistently establish excellent and trustworthy client relationships, and we always strive to elevate our services to the highest level possible to serve the global hospitality industry.

High-quality systems & specialised services
Integrated hotel, hospital and business solutions
24/7 support across 15+ countries

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NetGenBiz team and hospitality technology

20+Years in Industry

What We Offer

Our Solutions

NGB has satisfied its customers through high-quality systems and specialised services. Here are our top-notch Training, Services, Hardware and Software solutions — proven effective over the years.

🛎️

Hotels

NGB PMSI

Property Management System Interface integrates all NGB modules within a single platform. Hassle-free check-in, easy profile updates, smooth communication.

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🍽️

Hotels

NGB AMS

Automated Meal Tracking Solution — our best effort at providing paperless billing in every establishment with automated reports and traffic analysis.

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📊

Hotels

NGB OSS

One-Stop Solution centralises workflow on a single app — tracking job requests and generating analytics on staff productivity and reported problems.

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📞

Business

NGB Call

Call Tracking Solution — a web-based telephone call billing system that manages the charges and usage of a hotel with customised reporting.

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📺

Hotels

NGB IGS

In-Room Guest Services uses a digital compendium (IPTV) that caters to guests with just a click of a button — order food, request services and more.

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📣

Hotels

NGB GBS

Group Broadcast Solution is an outlet for property-wide mass communication and emergency notifications via voice or SMS.

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🎓

Business

NGB TMS

Training Management System supports remote and on-site learners in their development with clear training roadmaps and structure.

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🎧

Business

NGB CRM

Customer Relationship Management System serves as a ticketing support system that helps build up your internal knowledge base.

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🔊

Hotels

NGB Voice

Voice Solution automates wake-up calls with alert notifications — individual or group calls on a one-off or recurring basis.

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Industries We Serve

Tailored to Your Industry

Hotel

Analytics reflect the most frequently requested items and reported faults, helping management act on real data.

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Businesses

A training management system to train teams and departments, ensuring everyone is on the same page.

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Hospitals

Centralised customer information, ticketing support and structured maintenance & warranty management.

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Flagship Module

One-Stop Solution (NGB OSS)

Centralise workflow on a single app. Track job requests and generate analytics involving staff productivity and commonly reported problems — with escalation alerts and live chat that expedite task completion.

🚨 Escalation

Escalation of alerts to hierarchy chain of supervisors for pending or unacknowledged jobs.

🆘 Emergency

Broadcasts for urgent matters and emergencies.

👥 Staff Monitoring

Database reflects time elapsed between acknowledgement and completion of tasks.
Keeps staff and departments accountable by reflecting parties involved in every job.

2001

Founded in Singapore

Integrated Modules

15+

Countries Served

20+

Years of Expertise

Our Clients

Trusted Across the Globe

From hotels and hospitals to SMEs and call centres — our clients span Australia, China, Indonesia, Malaysia, Maldives, Mauritius, Myanmar, Philippines, Nigeria, Singapore, Thailand, Vietnam, Tanzania, Tunisia and the United States.

Australia