One-Stop Solution (OSS) is an interactive web-based Application Solution which is used to keep track of job requests and monitor both staff performances and hotel fault analysis.
Features
-
Ability to handle job requests, faults and emergency messages
-
Ability to schedule job timing for immediate or future action
-
Alert notification (screen pop-up) for new or unacknowledged jobs
-
Ascending escalation alerts to the hierarchy chain of supervisors for pending or unacknowledged jobs
-
Comprehensive reports – daily job lists, staff performance and trend analysis
-
Ease of dispatch, acknowledgement and updating of jobs
-
Attach image, voice and video file when submitting jobs
-
Planning of preventive maintenance
-
Delegation of inter-department work orders
Benefits
-
Go GREEN: Eliminate laborious manual task and paperwork
-
Streamline operations for efficiency
-
Red Flag Alert for recurring faults
-
Improved response time to handling Customer Calls
-
Knowledge-based database for educating and training purposes
-
Ease of reporting – fault or request Analysis, staff or department performance
-
Department meetings with access to online Information from NGB OSS Portal for discussion, review and follow ups