One-Stop Solution (OSS) is an interactive web-based Application Solution which is used to keep track of job requests and monitor both staff performances and hotel fault analysis.
Features
Ability to handle job requests, faults and emergency messages
Ability to schedule job timing for immediate or future action
Alert notification (screen pop-up) for new or unacknowledged jobs
Ascending escalation alerts to the hierarchy chain of supervisors for pending or unacknowledged jobs
Comprehensive reports – daily job lists, staff performance and trend analysis
Ease of dispatch, acknowledgement and updating of jobs
Attach image, voice and video file when submitting jobs
Planning of preventive maintenance
Delegation of inter-department work orders
Benefits
Go GREEN: Eliminate laborious manual task and paperwork
Streamline operations for efficiency
Red Flag Alert for recurring faults
Improved response time to handling Customer Calls
Knowledge-based database for educating and training purposes
Ease of reporting – fault or request Analysis, staff or department performance
Department meetings with access to online Information from NGB OSS Portal for discussion, review and follow ups
