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Solutions
Solutions

NGB OSS

Solutions

One-Stop Solution (OSS) is an interactive web-based Application Solution which is used to keep track of job requests and monitor both staff performances and hotel fault analysis.

Features

  • Ability to handle job requests, faults and emergency messages

  • Ability to schedule job timing for immediate or future action

  • Alert notification (screen pop-up) for new or unacknowledged jobs

  • Ascending escalation alerts to the hierarchy chain of supervisors for pending or unacknowledged jobs

  • Comprehensive reports – daily job lists, staff performance and trend analysis

  • Ease of dispatch, acknowledgement and updating of jobs

  • Attach image, voice and video file when submitting jobs

  • Planning of preventive maintenance

  • Delegation of inter-department work orders

Benefits

  • Go GREEN: Eliminate laborious manual task and paperwork

  • Streamline operations for efficiency

  • Red Flag Alert for recurring faults

  • Improved response time to handling Customer Calls

  • Knowledge-based database for educating and training purposes

  • Ease of reporting – fault or request Analysis, staff or department performance

  • Department meetings with access to online Information from NGB OSS Portal for discussion, review and follow ups

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