CRM reflects the areas of concern from customers, and serves as the central platform to view the distribution of different types of calls received.
Features
- Categorises the type of calls received (e.g. complaints, bill request, disputes)
- View the contribution level of each staff
- Keep track of product warranty and maintenance
- Used for Ticketing Service Support, hence building up the internal Knowledge Base
- Reflects the customer list, along with the relevant contact information and project information for easy follow up with customers
Benefits
- Distribution of types of calls received is presented in a visually palatable manner, enabling the company to decide how to better allocate resources and manpower. This helps to please customers and expedite customer support processes
- Ease of viewing the contributions of each staff
- Digitalised and paperless processes