Solutions

cart 0
0
Solutions
Solutions

NGB CRM

Solutions

CRM reflects the areas of concern from customers, and serves as the central platform to view the distribution of different types of calls received.

Features

  • Categorises the type of calls received (e.g. complaints, bill request, disputes)
  • View the contribution level of each staff
  • Keep track of product warranty and maintenance
  • Used for Ticketing Service Support, hence building up the internal Knowledge Base
  • Reflects the customer list, along with the relevant contact information and project information for easy follow up with customers


Benefits

  • Distribution of types of calls received is presented in a visually palatable manner, enabling the company to decide how to better allocate resources and manpower.┬áThis helps to please customers and expedite customer support processes
  • Ease of viewing the contributions of each staff
  • Digitalised and paperless processes