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- Escalation of alerts to hierarchy chain of supervisors for pending or unacknowledged jobs.
- Broadcasts for urgent matters and emergencies.
- Database reflects time elapsed between acknowledgement and completion of tasks.
- Database keeps staff and departments accountable by reflecting the parties involved in every job.
- Department meetings conducted with ease with access to online Information from NGB OSS Portal for discussion, review and follow up.
- Improved response time to handling customer calls.
- Ability to schedule requests for immediate or future action.
- Alert notifications sent to housekeepers via their devices for new or unacknowledged jobs.
- Ease of dispatch, acknowledgement and updating of jobs.
- Ability to schedule job timing for immediate or future action.
- Comprehensive reports generated include daily job lists, staff performance analysis and trend analysis.
- Red Flag Alert for recurring faults.
- Engineers, technicians and maintenance workers informed and deployed to rectify internal faults.
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